Contact information

CONTACT INFORMATION

Store Name: Novessa Store

Email: novessaashop@gmail.com

Country of Operation: Azerbaijan

Customer support is available for questions concerning products, orders, shipping, damaged, defective, incomplete or incorrect items, and other store-related matters.

When contacting us about an existing order, please include:

• Your full name
• Your order number
• A clear description of your question or issue
• Photographs or video, if relevant

We aim to respond as soon as reasonably possible, normally within 1–2 business days. Response times may be longer during weekends, public holidays or periods of unusually high demand.